Fast and easy returns – clearly structured and transparent.

We offer a voluntary return policy of 14 days from the date you receive your order.

Within this period, you may return items without providing a reason.

Start a Return

Return Conditions

• Item must be unused
• Item must be complete
• Original packaging must be included
• Item must be in perfect condition

How Returns Work

1. Start your return via the button or email
2. Provide your order number
3. Receive return instructions
4. Send the item back within 14 days

Return Shipping Costs

Return shipping costs are generally borne by the customer unless the return is due to an error on our side (e.g. defective or incorrect item).

Refunds

Once the return has been received and inspected, the refund will be processed within 14 days.

Refunds will be issued using the original payment method.

Loss of Value

Any loss in value may be deducted if the item has been used beyond what is necessary to check its condition and functionality.

Exceptions

• Opened hygiene products
• Used or damaged items
• Personalized or custom-made products

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately.

In such cases, we will cover the return shipping costs and provide a replacement or refund.

Contact

WUMASO AG
Industriestrasse 25
8604 Volketswil
Switzerland
Email: info@wumaso.com