Fast and easy solutions for any issues – we take care of it.
Defective or Damaged Products
If you have received a defective, damaged, or incorrect product, please contact us immediately.
Please provide the following information:
- Order number
- Description of the issue
- Photos of the affected item (if possible)
Contact: info@wumaso.com
Our Solution
After reviewing your request, we will offer one of the following solutions:
- Replacement
- Refund
- Partial reimbursement
Return of Defective Products
In such cases, we will cover the return shipping costs.
You will receive return instructions from us.
Returns Without Defects
For returns without defects (e.g. change of mind), our general return policy applies.
- Return shipping costs are generally borne by the customer
- Items must be unused and complete
More information can be found here:
Go to Returns Page
Deadlines
Complaints should be reported within 5 days of receiving the goods to ensure prompt handling.
Contact
WUMASO AG
Industriestrasse 25
8604 Volketswil
Switzerland
Email: info@wumaso.com